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Returns & Refund Policy

At Groundfloor Concepts, we are committed to providing products that help solve [PROBLEM YOUR BRAND SOLVES, e.g., simplifying your everyday challenges]. We believe in the quality and effectiveness of our products, and we recommend using them for at least 14 days before considering a return. If you are not satisfied with your purchase after 14 days and within our 60-day money-back guarantee period, please contact us at support@groundfloor-concepts.com.

Cancellation Policy

  • Any changes or cancellations to an order must be made within 24 hours of placing the order.
  • After 24 hours, orders may already be in the processing phase, and we may not be able to accommodate your request.
  • If your order is canceled within 24 hours, your refund will be processed within 7 business days.

60-Day Money-Back Guarantee

We stand by the quality of our products and encourage you to experience their full benefits for at least 14 days. If you’re not satisfied and wish to return your purchase:

  1. Returns are eligible within the 60-day money-back guarantee period, starting from the date of delivery.
  2. Shipping fees (if applicable) are non-refundable.

To initiate a return:

  • Contact our support team at support@groundfloor-concepts.com or through our Contact Us page.
  • Provide your Order Number or the name and email address used during checkout to expedite the process.

Damaged Items

We take great care to ensure your items arrive in excellent condition. An item is considered damaged if:

  • It has a physical defect or is broken upon arrival.
  • Packaging damage (e.g., dented boxes) is not considered product damage if the item itself is in good condition.

What to Do for Damaged Items:

  1. Notify us within 72 hours of delivery.
  2. Email support@groundfloor-concepts.com with:
    • A clear photo of the damage.
    • Your order details.

We will determine if you’re eligible for a replacement at no cost to you. Please note that we do not refund, replace, or accept returns for items damaged due to normal wear and tear, misuse, or improper use.

Shipping and Delivery

While we strive to deliver your orders promptly, certain delays may be beyond our control, including:

  • Courier delays.
  • Customs clearance for international shipments.
  • Other unforeseen circumstances.

For any delivery issues, please contact the courier directly for assistance. Groundfloor Concepts is not responsible for:

  • Lost or stolen packages.
  • Delivery delays caused by external factors.

Incorrect Shipping Address

  • Customers are responsible for providing the correct shipping address at checkout.
  • If you realize the address is incorrect, notify us within 24 hours of placing the order at support@groundfloor-concepts.com.
  • If we are not notified within 24 hours, resends or refunds will not be issued.

Policy Updates

Groundfloor Concepts reserves the right to update or modify this Refund & Cancellation Policy at any time without prior notice.

It is the customer’s responsibility to review the most recent version of this policy before making a purchase. By purchasing and continuing to use Groundfloor Concepts products, you agree to this policy and any modifications made to it.

If you have any questions or concerns, feel free to contact us at support@groundfloor-concepts.com.