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Shipping Information

At Groundfloor Concepts, we are proud to offer our customers FREE shipping on all orders!

Order Processing Times

  • Processing Time: Please allow 1–3 business days to process and dispatch your order after it is placed.
  • Dispatch Definition: An order is considered dispatched when it is handed over to our shipping carrier and is in transit to your chosen address.
  • Peak Periods: During peak times or holidays, processing times may extend up to 7 business days.

Estimated Shipping Times

The delivery time for your package depends on the overall transit time after it has been dispatched. Transit time may vary based on factors such as your location. Below are estimated shipping times by region:

(COUNTRY EMOJI) Country Name: Estimated Shipping Time

Please Note:

  • During peak times or holidays, shipping carriers may experience delays in transit and tracking updates.
  • For international shipments, unexpected customs delays may occur, extending the delivery timeframe beyond the estimates above.

Order Changes and Accurate Shipping Details

  • It is the customer’s responsibility to provide accurate and complete shipping details at checkout.
  • Incomplete or inaccurate details may result in processing delays or order cancellation.
  • For system-detected address issues, our customer support team will contact you via email within 3 business days of placing your order to verify the information. If no response is received within this time, we reserve the right to cancel your order.

To Make Changes:

  • If you notice an error in your shipping details, email us at support@groundfloor-concepts.com within 24 hours of placing your order.
  • While we will do our best to accommodate changes, we cannot guarantee updates after this time.

Delayed Delivery

At Groundfloor Concepts, we understand the importance of receiving your order on time, and we strive to ship all orders promptly. However, delivery delays may occur due to factors beyond our control, such as:

  • Severe weather conditions or transportation disruptions
  • Courier or customs delays

In such cases, we will work with our courier partners to minimize delays and ensure your package is delivered as quickly as possible.

Please Note:

  • Groundfloor Concepts is not liable for delivery delays caused by external factors.
  • While we cannot guarantee exact delivery dates, we will keep you updated on the status of your order and assist with any issues.

Lost or Stolen Packages

We understand that lost or stolen packages can be frustrating. However, once a package is handed over to the courier, it is beyond our direct control.

What to Do:

  1. Contact us at support@groundfloor-concepts.com for assistance.
  2. Reach out to the courier directly to file a claim for the lost or stolen package.

Important Notes:

  • Lost or stolen packages fall outside of our refund policy.
  • Depending on the situation, we may offer a replacement if the package is not found or delivered.

Shipping Policy Changes

Groundfloor Concepts reserves the right to modify or update this Shipping Policy at any time without prior notice.

Your Responsibility:

  • Customers are responsible for reviewing the most recent version of this policy before making a purchase.
  • By purchasing and using Groundfloor Concepts products, you agree to the terms of this policy, including any modifications.

If you have any questions or concerns, please feel free to contact us at support@groundfloor-concepts.com.